Frequently Asked Questions

What is Sibs?

Sibs is a mobile platform for people to transact by trading items with one another in a social marketplace.

How do I trade items?

First, sign into the app using something that can verify your identity with a linked account (like Google, Apple, or Facebook). Once you're in the app, you'll see items other users have listed populate in your feed based on interests you have selected. In order to start a trade, you'll need to create a listing for an item you own that you would like to offer. Then just hit the big yellow "Trade" button at the bottom of the screen on any item you see.

What items can I trade?

You can trade anything besides illegal items/services, guns, houses, cars, and alcohol. If you opt to trade a "service" you should be careful to ensure the description is clear what that will entail. Sibs cannot guarantee the quality or accuracy of any items traded so be sure to ask as many questions as you need to ensure you’ve got a fair trade.

Is Sibs live? Can I access it?

This winter, Sibs is running a private beta test of the platform. A publicly accessible version of the app is planned to release in early 2023. If you want to know when the app goes fully live to the public, sign up to join the mailing list at the bottom on the home page.

Can I trade multiple items at a time?

Yes! The platform provides flexibility to create a trade item "group" on either side. This means you can propose a trade where you offer multiple items in exchange for a single item (or multiple items!) from the other party. This is accomplished by hitting either the "edit" button or the "+" button in the trade screen for the respective user.

Do I have to ship the items I'm trading?

It is up to your discretion if you would like to trade the items in person or opt to ship. For the beta period Sibs will cover the cost of shipments and will generate a shipping label you can used based on the approximate size + weight of the item(s).

What happens if I change my mind about the trade or get a better offer?

If you have proposed a trade and the other user has not yet accepted it, you have the option to "Withdraw" the trade (i.e. if something happened to the item). You can also "Decline" proposed trades that you are not interested in. If you end up with a variety of offers, just accept the proposed trade that suits you best...! Once a trade is accepted, it will automatically cancel all other trades that include those same items.

How quickly do I need to ship an item for a completed trade?

We would ask that you try to ship the item within 3 business days of receiving the shipping label.

What if the other user I've traded with never sends me the item?

If you have any issues with a completed trade such as an item not matching the description or an item that was never sent, please reach out to help@sibs-app.com

I want to trade again with a user I've traded with before. How do I do that?

Easy. Once you have proposed a trade with a user, they will always show up in your "My Trades" area. If you click on their picture, you can quickly see what other items that person has available and propose new trades.